Trust is Broken.
Millions of commuters depend on auto-rickshaws every day, yet a simple meter often becomes the reason for conflict.
PASSENGER
DRIVER
Fare Disputes
Meter Tampering
Payment Confusion
The problem wasn't the fare.
It was the lack of trust.
Bringing Trust Back to Every Rickshaw Ride
Understanding Both Sides
What we learned
Design Principles
From Insight to Solution
Meet Meterly
Information Architecture
Features Designed Around Transparency
Before Ride
Our Main
screen
Every journey begins with trust.
A Human Computer Interaction project focused on creating a transparent and trustworthy commuting experience for auto-rickshaw passengers and drivers.
Meterly is a smart meter companion that combines
Live navigation
Transparent fare calculation
Traffic updates
Cashless payments
Trip history
Meterly
ROLE
TEAM
DURATION
TOOLS
UX Research
UI Design Branding
2 Designers
4 Weeks
Figma
Illustrator
Every ride begins with uncertainty.
We explored not only passenger experiences but also the challenges faced by drivers.
Desk Research
Observation
Interviews
Passenger
Uber
Driver
Ola
Meters
Govt. Rules
Competitor Analysis
Trust became our primary design challenge.
Low Trust
1
Problem
Passengers cannot verify fares.
3
Solution
A smart digital meter ecosystem.
2
Opportunity
Use digital technology to improve transparency.
4
Outcome
Fair rides for both drivers and passengers.
Passengers don't know whether the fare is genuine.
Drivers lose trust before the ride even begins.
Navigation and traffic visibility are missing.
Digital payments should feel effortless.
INSIGHT 01
INSIGHT 02
INSIGHT 03
INSIGHT 04
Transparency
Every fare should be visible.
Pain
Feature
Idea
Example
Safety
Secure rides and payments.
Passenger doesn't trust fare
Live Fare Tracking
Shows exact distance and amount.
Passenger sees live distance and fare while riding.
Driver wants faster routes
Traffic View
Suggests better roads.
Driver gets real-time traffic updates and better routes.
Payment confusion
QR Payment
Instant payment confirmation.
Both driver and passenger get payment confirmation.
Trust
Both users see the same information.
Simplicity
One Interface
Minimal interaction
3
1
2
4
Start Ride
Select Destination
Track Fare
Navigation
Payment
Rating
Live Fare
Directions
Traffic
QR Payment
After Ride
Branding
What This Project Taught Me
Low fidelity Prototype
Render
Thank you for viewing.
When the app opens, the rickshaw meter emerges smoothly from a circular hole, popping onto the screen with a lively animation
Designing for trust means designing for both sides.
Research is more valuable
than assumptions.
Small interactions can reduce everyday conflict.
Good HCI is invisible during use.
High fidelity Prototype
Before
After
During Ride
